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Helpdesk

People and customers·4 articles·4 min in all

Chapter 16

Helpdesk is the built-in ticketing desk: requests from your customers and from your own staff, organised into teams, measured against service-level targets, and backed by a knowledge base of answers.

Left rail: Overview · Tickets · Answers · Teams · Request Types · SLA Policies. The Help menu in the top bar also links straight to the Helpdesk from any page.

Articles in this category

  1. 16.1Helpdesk Overview1 min
  2. 16.2Setting up the desk1 min
  3. 16.3Tickets2 min
  4. 16.4Reporting an issue with LedgersLab itself1 min