Stat tiles — Open tickets, From the team, From customers, SLA-breached (red when above zero), Unassigned, Assigned to me, Claims to review, Resolved this week, Total tickets and Active teams — with Quick links (View breached tickets, Open tickets only, Create a ticket, All tickets) and summaries of Teams and SLA policies, each with a Manage link. If no SLA policy exists the hub warns that tickets will not track deadlines until you add one.
16.1Helpdesk Overview
Chapter 16 · Helpdesk·1 min read
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16.3TicketsThe Tickets list Columns #, Subject (with the requester), Team, Stage (blue while open, green when closed), Priority, SLA and Created. The SLA column…Helpdesk15.1Collaboration OverviewThe Project dashboard — delivery health, task progress and where the hours went: Hours logged, Projects by status, Tasks by status, Project activity, Hours…Collaboration16.2Setting up the deskTeams A team owns a queue of tickets. Helpdesk → Teams → New team: Name *, Description, Email alias (the address shown to customers), Default assignee,…Helpdesk4.1Contacts OverviewThe Overview is a read-only picture of your customer and vendor base: Customers and Vendors — counts, with growth over time in the chart. Receivables and…Contacts — customers and vendors