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23.3Reporting an issue

Chapter 23 · Notifications, help and support·1 min read

Found a bug, or want to request a feature? Report an issue is in the command palette (⌘K → Report an issue) and the Help menu:

  1. Subject * — a short summary.
  2. Description * — What happened? What did you expect? Steps to reproduce…
  3. Category — Bug, Feature request, Question or Billing.
  4. Priority — Low, Normal, High or Urgent.
  5. Submit. It goes to the product team.

My issues (⌘K → My issues) lists everything you have reported — Issues you've reported to the product team. We'll update the status as we work on them. — with a Status filter: Open, In progress, Resolved, Closed. Owners also see the Issue inbox (Help menu → Issue inbox (owner)) — every issue raised across their organisation — where they can update status and priority.

16.4Reporting an issue with LedgersLab itselfSeparate from customer tickets, Report an issue (in the command palette and the Help menu) sends a problem with the software to the product team: Subject *,…Helpdesk2.4Keyboard shortcuts and the command paletteKeys What it does ⌘K / Ctrl+K Open the command palette. / Focus the global search box. ? Show the keyboard-shortcut reference. ↑ ↓ Move the highlight inside…The Workspace and finding your way around1.1Creating your account and organisationIf your company is new to LedgersLab and nobody has invited you yet, you create the account yourself. That makes you the owner of the organisation — the…Getting started2.3The top barFrom left to right, on every page inside a module: Collapse / expand — narrows the rail to icons. Module switcher — the current module's name. Click it to…The Workspace and finding your way around